What is your refund policy?
We have Returns & Refunds policy page here.
Do I get a full drawn up plan with planting list after completing a Garden Design with Chris?
You will be given a quick sketch of your design if requested, but not a full professionally designed plan that you would get from an expensive landscape design company. These plans are very time consuming and expensive to create and thus attract a higher price.
Does Chris come to my property for a Garden Design?
Chris does not go to your property to complete a garden design. Due to the high demand for his garden designs, he does not have the time to go on location. But if you cannot come to our Campbellfield nursery to meet with him, he can do your garden design via video call.
What do I get when I do a Garden Design with Chris?
You get a set amount of one-on-one time with Chris to discuss everything you need for your garden project. You will come away with a plan for planting your garden design and a plant list. A detailed description of the service is given on our Garden Design Page.
Where can I find council guidelines for planting? (Tree & shrub heights, species, banned species etc)
To find out what your council requirements are, visit your council website. To find your council website, click here for an interactive map.
How strict are council requirements regarding my planting list?
This all depends on your council. Some councils are very strict on what can be planted in your garden, others are not as much. To find out what your council requirements are, visit your council website. To find your council website, click here for an interactive map. For more on Melbourne’s Urban Forest click here
Can you help me with my planting list on my house design?
We certainly can! We specialize in providing competitive quotes for planting lists and even providing more economical alternatives. Using our Garden Design Service is one of the best ways to arrange this.
Do you provide quotes for planting lists?
We specialize in planting lists and quotes. You can either email your planting list to us or bring it into the store to discuss it with our friendly and knowledgeable staff. Depending on planting requirements, we can also provide more cost effective substitutes to bring the price of the overall quote down, if required.
Do you provide trade discounts or trade credit accounts?
We do not provide trade accounts, but we do provide discounts where applicable for trade customers, especially on bulk orders. Some of our bulk discounts are made available online and you can view these on our Bulk Buys page.
