Once the freight company or AusPost has picked up the parcel, we hold no guarantee of your pallet or parcels safe arrival as it is now in possession of another company. If the plants were damaged due to a packaging issue, please contact our Orders & Dispatch team by calling us on (03) 9359 3331, Press 2 and we will be able to sort out a solution. For tracking and damaged pallets and packages in transit, the delivery company will need to be contacted.